F.A.Q.

You must contact your social health insurance plan for self-employed workers. Your request must be submitted as of the sixth month of pregnancy and no later than six weeks after childbirth.
Since January 1, 2010 the limit has been fixed at 500 service vouchers annually per user. In fact, this means that a couple can order up to 1,000 service vouchers during the course of a calendar year (more or less 20 hours of weekly services).
Indeed, it’s possible to order up to 2,000 service vouchers per calendar year. This exemption is conceded to single-parent families – the physically disabled and parents of a minor who is physically disabled – elderly people receiving financial assistance.
Your service vouchers are valid for a period of 1 year. However, any request for exchange or refund will not be considered by Sodexo after this period of time.
Yes, as long as at the moment of your request, the validity date specified on your service vouchers has not expired.
For exchanging your service coupons, Sodexo will deduct € 1 per exchanged voucher.
For processed and refunded orders during the same year, Sodexo will deduct € 1 per order. Orders processed over the previous year will be refunded at 70% of their purchase value and € 1 will be deducted per order.
As a company, Group Daenens attaches great importance to providing high-quality services to our customers and creating opportunities for our employees. That is why we want to continue investing in our employees: in the support to and training, income and well-being of our thousands of employees. Within the sector's current funding model, however, there is – so far – insufficient room for this to happen. However, we, as a company, cannot simply remain passive observers. Our household helpers and you as our customer deserve better. Therefore, we are forced to charge an additional administrative fee.
Charging an administrative fee is allowed and legal. Many service voucher companies have been doing this for some time already. The invoicing of this administrative fee and its modalities are included in the cooperation agreement that we’ve sent or handed over to you when you visited one of our offices. You can always obtain a copy of our standard cooperation agreement through your office.
We will charge an amount per hour worked; the amount that will be invoiced depends on where the customer lives: As the trade-in value of a service voucher varies by region, the amount invoiced per hour will also vary by region. On 01/01/2023, we will invoice the following extra amount per hour worked:
  • Flanders € 0,90
  • Brussels € 0,62
  • Wallonia € 0,46
If your household help did not show up, it is best to make a new appointment with the coordinator. A new date will be agreed, and if the performance has already been charged by mistake, it will be automatically settled on the next invoice.
No problem. This will be adjusted in our schedule and settled neatly on your invoice. You don't have to take any action yourself, it will all happen automatically.
The extra hours worked will be automatically included on your next invoice.
These hours will be automatically deducted on your next invoice.
Yes, you can, but we will have to charge an additional postage and administration cost of €5 per invoice. However, from an ecological point of view, we try to avoid paper invoices as much as possible and we advise you to communicate an e-mail address so that we can not only save nature but also avoid extra costs.
There are Dutch, French, English and German versions of our cooperation agreement. If you wish to receive your agreement in another language, please ask your coordinator. He/she will be happy to provide you with one.
No problem. Give the correct e-mail address to your coordinator.
No problem. Ask your coordinator by email or phone. You will receive it again at the next reminder anyway.
The excess amount paid will be refunded automatically. You don't have to do anything for this.
You can always cancel your cooperation agreement without any obligation and free of charge. To do so, you’d best contact your coordinator.
This is not legally possible. Service vouchers can only be used by individuals.
You can contact your coordinator about this. He or she will try to work out a solution together with you.
This can be done as provided under the terms of the cooperation agreement. Inform the office coordinator about this in writing or by e-mail. He or she will then take the necessary measures to terminate the cooperation agreement.
Should you have any other questions not addressed in this list, please contact your office. Our staff will be happy to help.
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