FAQ Customers

When will the service be restored?

For your safety and that of our employees, it has been decided to temporarily interrupt the service during the period of strict measures. For the time being, this period runs until 5 April 2020. Unless these measures are extended, we will therefore resume services from 6 April 2020. We will keep you informed and contact you as part of the restart.

UPDATE : Due to the extension of the measures regarding Covid-19, we can NOT restart the service on Monday 6/4/2020. The restart is provisionally scheduled on Monday 20/4/2020.

Will the offices be accessible during this period?

The offices will be closed during this period because of the strict safety regulations. Contact via e-mail will not be possible during this period. However, we will remain available during office hours for any questions or problems on the usual telephone numbers.

I have service vouchers that will expire during the period of interruption?

The validity period of the unused service cheques valid on March 31st and the service cheques issued in April and May will be extended by 3 months - More information can be found on the website of Sodexo:

• For the Flemish Region: https://dienstencheques.vlaanderen.be/burger/nieuws/verlenging-geldigheidstermijn
• For the Brussels-Capital Region: https://www.dienstencheques.brussels/burger/nieuws/verlenging-geldigheidstermijn
• For the Walloon Region: https://emploi.wallonie.be/news/coronavirus--mesures-pour-les-entreprises-titres-services